![]() ![]() When the screen reads, “Would you like to donate $1 to our charity of the month?” and the patient verbally responds, “No,” the tech then says, “You have to hit the button.” ![]() Some patients seriously think the machine is voice activated. When patients have trouble using the credit/debit card machine. Three open bottles with fewer than a full month’s worth of pills between them is sure to make any tech-and customers, when you tell them that you have to order more-see red.ħ. This can not only cause an inventory nightmare, but also undue frustration for patients and pharmacy staff alike. When someone forgets to mark open bottles. After all, you can’t look anything up until you have that information.ĭo you interrupt and risk making the customer angry? Do you wait it out and potentially waste precious minutes in your very busy day? The good news is that if you wait long enough, the patient will eventually come up for air.Ħ. It’s very difficult to practice good customer service when a patient won't stop talking for the 2 seconds it takes to ask for his or her name and date of birth. When patients don’t let you get a word in. Although there may be some very legitimate reasons not to run a prescription through insurance, it’s difficult not to be suspicious of drug-seeking behavior whenever a patient makes this request.ĥ. because they're attempting to get their second Ox圜ontin prescription filled that day. When patients ask you not to run a prescription through their insurance… The whole time you're going through the motions of disposing the pill properly, you're dreading the conversation you have to have with the patient to explain that the prescription won’t be ready for a few more days because you have to order more.Ĥ. You know a bunch of patients waiting for their prescriptions saw you drop it, so you can’t just sneak it back into the bottle. When you need 30 pills, have exactly 30 in stock, and then drop one on the floor. Usually, they are only taking one or 2 prescriptions of the 10 on file.ģ. Techs have to go through a sometimes-exhaustive list of medications to find out if the patient is still taking each one. When a patient shows up at the counter asking for a refill, the first question a tech will ask is, “Which medication would you like refilled?” When the patient responds, “All of them,” it can be hard to stifle a groan. When patients assume that pharmacy employees know what medications they’re taking. I still haven’t found one that won’t get me into trouble.Ģ. Oz…” card at the counter, however, it can be hard to find a good response that doesn't come off as rude. The Internet has done wonders when it comes to helping patients become active participants in their health care. Here are 8 pet peeves pharmacy techs face on a daily basis:ġ. Even though you are helping patients on a daily basis, there are many things that can be frustrating-even for the calmest, coolest, and most collected technician out there.įacebook page, I asked what common problems techs are facing, and the post received more than 100 comments. Being a pharmacy tech is not for the faint of heart.
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